Customer Care Representatives interact with customers to provide basic or scripted information in response to routine inquiries about products and services. They may also handle and resolve general complaints.
A Customer Care Representative is the first person most customers communicate with when they have a problem. The Customer Care Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.
Customer Care Representatives work in various settings, from retail stores to call centers. In most cases, a Customer Care Representative works on a small team under a Customer Service Manager.